Tigerpaw Software Announces Power-Packed New Version 12R2


Offers Enhancements to Dispatch Board, Change Orders and Conditional Workflows

Tigerpaw Software Inc., announced today the launch of their latest release, Tigerpaw 12R2. The release offers enhancements to functionality including service orders, quotes, workflows and their email editor, and is the first version optimized for use with Tigerpaw’s latest product, Tigerpaw Mobile.

“We have spent a lot of time enhancing the Quotes area of Tigerpaw for this release,” said Megan Hartman, Product Manager for Tigerpaw. “With help from our customers, especially our Customer Advisory Group (CAG), and their efforts of submitting requests, helping to design enhancements and thoroughly testing the update prior to its release, we were able to expand our competitive edge in quoting functionality.”

Highlights of Tigerpaw 12R2 include:

Optimized for Use with Tigerpaw Mobile

Tigerpaw Mobile connects technicians to essential Tigerpaw functions using any device with Internet access, such as smart phones and tablets. Designed to optimize technician time in the field, Tigerpaw Mobile provides streamlined workflows for efficiently creating, viewing and updating the technician’s tasks, service orders, time logs and expenses. (Tigerpaw Mobile is sold separately)


Conditional Workflows

Users can now select from over 1,000 database fields to specify conditions for triggering workflow notifications. For example, users can define different events for customers based on their geographic region, the products they have purchased or both.


New Email Editing Tool

Tigerpaw’s email editor has been updated and enhanced to give clients more options and greater flexibility when creating HTML emails and email templates. Users can now copy and paste directly from an external Word document and Tigerpaw pulls the formatting, images and tables into the email template.


Redesigned Dispatch Board

Tigerpaw’s new dispatch board offers incredible flexibility and a wide range of display options to meet customer’s dispatching needs, such as drag-and-drop task assignments, rep utilization statistics, a list view of unscheduled service orders and email requests, and right-click access to service orders, tasks and rep calendars. The new dispatch board is now floating, so it can be left up on one monitor while customers use Tigerpaw on another.


Real-Time Vendor Price Lookup

Real-time vendor price lookup gives users instant access to current vendor prices and item availability at the warehouse level, so users can enter more accurate costs into bids and identify items that may need to be backordered. Current vendors supported include Tech Data® (US and Canada), D&H Distributing and Ingram Micro®.


Discount Individual Line Items on a Quote

Users can now enter line item discounts on quotes in addition to, or instead of, quote-level discounts. Customers can use new settings to control the items eligible for discount and set system-wide maximum discounts based on security roles.


Generate Change Orders for Service Orders

If users need to modify a service order from a quote, they can now generate a change order quote based on the service order changes. For example, substituting a discounted item or accommodating changes requested by a customer.

About Tigerpaw Software, Inc.

For more than 25 years, Tigerpaw has designed industry leading, CRM and service management software to help people manage technology businesses more efficiently. Tigerpaw software is a comprehensive tool for helping IT, telephony, security, Audio/Video and POS businesses increase growth and make informed business decisions. More than 35,000 smart technology providers have substantially grown their business with Tigerpaw. The award-winning solution enables businesses to manage, automate and integrate business functions including service, accounting, CRM, inventory, sales, marketing, purchasing and workflow within one easy-to-use system.   For more information about Tigerpaw 12R2, contact Tigerpaw at 800.704.9009; by email at info@tigerpawsoftware.com; or visit www.tigerpawsoftware.com/products/latest-features.aspx.