Tigerpaw 12 Brings New Stripes


Automation company Tigerpaw Software is pouncing with a brand new version of its MSP automation platform, Tigerpaw 12. Version 12 brings with it a range of improvements to the platform, all with the intent of making Tigerpaw “cleaner” and “even more intuitive.” The company believes a more streamlined work environment will boost an MSP’s business and, by association, its bottom line.

But Tigerpaw Software isn’t just here to tell you it just updated its software – it’s here to share a story.

Apparently, “three of the six enhancements in Tigerpaw 12” have been directly wrought from the last Tigerpaw user conference, where a “live design session” allowed users to provide critical feedback in real time. This was then immediately used by Tigerpaw to overhaul its platform.

“We take pride in listening to our customers,” said James Foxall, president of Tigerpaw. Although it’s a seemingly small move, it’s also a very smart one. Tigerpaw is showing its commitment the MSP community, continuing to refine its working relationship with its partners.

The major updates to the Tigerpaw platform are as follows:

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  • Overall increased responsiveness – Tigerpaw attests this was a key priority for version 12   Merged contacts across the same account database
  • Eliminates clutter and cleans up databases  – Hide inactive representatives
  • Keeps views neat and focused -Rename price book items by changing item ID
  • Streamlines price book management


New ability to update service orders from a task and view service orders for associated technicians inside a service orders view.   When it comes to the managed service industry, MSPs are increasingly focusing on automation to better improve business and expand what the business can provide. Agility in the IT environment is key for a busy MSP, but so is keeping tabs on customer account activities. Tigerpaw’s updates reflect that.

Big picture? It’s simply good business to help others drive more business, and Tigerpaw’s updates are part of a continuing trend in the channel to enhance automation. ConnectWise recently saw a large bump in its API usage with many developers building “channel-ready” products for the system, and in May, Channelnomics detailed how automation has been the driving factor in both uprooting traditionally established managed service providers and breaking down the doors for new ones.

In short, expect a full acceleration toward more advanced automation as 2012 rolls on.

Dave Courbanou