Tigerpaw Bares its Teeth with New Version Release that Takes Usability to a New Level!


Tigerpaw Software, Inc. reinforces its claim as the “Gold Standard” in the Converged Solutions and System Integrator market space with a new, powerful, version of Tigerpaw v11

BELLEVUE, Neb., (January 13, 2010) – Tigerpaw Software, Inc., (www.tigerpawsoftware.com), a leading developer of business automation and service management software announced today its plan to release a new version of its award-winning product, Tigerpaw Version 11. The new version provides powerful features such as a new user interface, enhanced customer and employee web portals designed and built on ASP.NET technology, email analytics, workflow improvements, and a multitude of other enhancements to make Tigerpaw easier and more powerful than ever before. This release is part of Tigerpaw’s ongoing pursuit to help customers simplify their business operations and reduce cost by migrating scattered applications into one full-featured solution that manages and automates their entire business.

The new Tigerpaw v11 initiative will span to the end of 2011, with specific roadmap items planned throughout the period. This major rollout reflects a larger move by Tigerpaw to aggressively grow its product usability, continue to improve the ease-of-use, and create powerful functionality over the course of the next two years. In December 2009, Tigerpaw shipped its new Customer Web Portal, the Outlook to Journal Connector (an Outlook add-on which ensures that all incoming and outgoing emails make it into Tigerpaw with no user intervention), and the Tigerpaw Zenith Integrator. The second phase will be released in Q1 of 2010 and will include a new Employee Web Portal as well as an update to the core product providing users with fully updated user interface, new architecture developed in .NET, and features designed to enhance usability in real-world situations.

“With 25 years of business automation software and innovation under our belt, we are able to leverage industry-leading technology that professionals have come to expect and demand,” said James Foxall, Senior Vice President of Tigerpaw Software, Inc. “We are always looking for ways to simplify the use of everyday processes without taking away any of the power, and incorporate intuitive tools with built-in intelligence to bring more ease-of-use of our product to everyone.”

“In the last year, Tigerpaw has added several key features and functionality to its robust offering, including an Microsoft Exchange Integrator and our Email Connector, as well as integrations to several remote management solutions such as Kaseya, N-able, Level Platforms, and Zenith Infotech,” said Dave Foxall, CEO, Tigerpaw Software, Inc. “Our goal is to keep our customers current, and to provide them with all the tools needed to take their businesses to the next level. Version 11 continues Tigerpaw’s position as a leading end-to-end business automation solution that is proven to better track customers, streamline sales, improve marketing, optimize service, and better control inventory – all in a single, fully integrated system.”   NEW v11 Features: The following features will be released incrementally throughout 2010.

Updated SQL Technology – Native SQL Server 2008 support for increased performance.

Updated HTML Help Technology – Help engine updated to support the current HTML Windows Help engine.

Journal Connect for Outlook – As emails are sent or received in Outlook, they are automatically entered into the related account’s journal in Tigerpaw.

Email Analytics – Determine who and when someone opened your marketing email message, what links have been clicked on, and what addresses have bounced back. Full support for unsubscribing from email lists is also included.

Updated Calendars – The Calendar view, Group Calendar View, and the schedule chart on the Project view will be updated with an Office 2007 appearance.

Send Expenses to Accounting – Expenses entered against a service order will be sent to your accounting package.

Credit Card/ACH Processing – Tigerpaw will automatically process your recurring credit card and ACH transactions.

New Customer and Employee Web Portals – Enhanced customer and employee web portals built on ASP.NET and featuring a fully customizable interface (additional charge applies).

Enhanced Mobile Portal – Enhanced mobile portal built on ASP.NET technology (additional charge applies).

Service Order View Redesign – The layout of the service order screen will be optimized to best fit a technician’s workflow. Support for secondary technicians is being added.

Dispatch Board and Service Order List View – New colors and icons make managing your service tickets easier than ever!

Parent/Child Service Orders – Updating or closing the parent ticket will affect the child tickets.

Workflow Improvements – Workflow engine will be moved to a Windows service. Existing service order escalation program will be replaced with new workflow events designed for the management and enforcements of SLAs.

Warranty and SLA Management – Support for new workflow events for contracts and warranty expiration dates.

Inclusion of Best Practices Data – Pre-loaded best practices data will be included in dozens of areas including statuses, email templates, workflow event definitions, priorities, and much more.

Powerful Knowledge Base – New ability to flag service orders as knowledgebase articles and have them included in knowledgebase search.

Improved Centralized Document Management – You will be able to designate the network share where documents are to be stored and anytime a user attaches a document in Tigerpaw, the system will automatically copy that document to the network share.

Improved Dashboards and Business Intelligence – Over 80 new dashboard panels with custom filter criteria, zoom-in functionality, and drill-down support. Support for bar graphs, pie charts, line graphs, funnels, grids, and gauges – all developed using state-of-the-art .NET components. Drill-down lists support full navigation to their related documents, and they make profiling and managing data that makes up a dashboard panel as easy as a few clicks.

Print Report Pop-Ups – Reports that are available for any given view will be presented when you click the Print or Print Preview buttons.

Invoice and Contract as Primary View – Invoices and Contracts will be much easier to use with fewer popup windows required to get your job done.

Agreements will be available to all users – MSP Agreements will be renamed to Agreements and made available to all users, regardless of whether or not an advanced MSP integration is installed. All users will be able to easily manage and bill for all recurring revenue quickly and easily using Agreements.

Opportunities – More automation in opportunities – including automatically populating the best case, worst case, and expected amount on the opportunity if there is a quote tied to it. New ability to change the opportunity stage, status, probability, expected closed date and closed reason from a task linked to the opportunity makes managing opportunities even easier.

Updated User Interface with Modern Windows 7/Office appearance – Includes new Tabs and Badging, hiding UI items instead of disabling them, consistent view headers, larger (and fewer) toolbar buttons, increased visibility of data, updated explorer bar, new ribbons, updated spell checker, and numerous list view enhancements. These changes represent some of the biggest usability improvements in Tigerpaw’s 25 year history.

Additional Suggested Install Hours – More suggested install hours per price book item will be available (i.e. 3 hours for designing, 5 hours for programming, and 2 hours for installation).

Home Page – A home page that shows you a summary of information that is important to your daily work flow.

In/Out Board – The In/Out Board will track the in-office status of all reps in Tigerpaw.

Configurations (Assets) – Custom fields will be supported for configurations, with predefined fields such as IP addresses made available.

Availability and Pricing

Tigerpaw v11 components started shipping December 2009 with the full version shipping throughout 2010. The new release is provided at no charge to anyone on Total Care Assurance, a program providing start-up assistance, software support, education, training, and product enhancements.

About Tigerpaw Software, Inc.

Tigerpaw Software is a leading developer of integrated customer relationship management (CRM), service automation, and inventory control software, with a reputation for providing cutting-edge, affordable, effective business software solutions for more than 25 years. With more than 25,000 users in 28 countries, Tigerpaw empowers businesses to better manage and automate their marketing, sales, service, and inventory functions. Tigerpaw CRM+ is the recipient of the 2008 U.S. Local Business Association (USLBA) Best of Bellevue Award, the 2006 and 2007 CRM Excellence Award, the 2005, 2006, 2007, and 2008 Customer Interaction Solutions Product of the Year Award, the 2005, and 2007 Communications Solutions Product of the Year Award, and was a Finalist in the American Business Awards “The Stevies” for 2008.

For more information, contact Tigerpaw at 800.704.9009; by email at info@tigerpawsoftware.com; or visit www.tigerpawsoftware.com.

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