Service Management Software Empowers Technicans


As the need for Service Management Software continues to grow with the pace of business, companies like Tigerpaw Software have streamlined operations and service management with comprehensive, real-time service management tools.

Service Management Software is integrated into Supply Chain Management as a point between actual sales and the customer. With an aim of high performance, Service Management Software is optimizes the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain.

Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows. Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain.

Tigerpaw’s Service Management Software is designed to help coordinate the flow of information between all players in the service delivery process: customers, service, dispatch agents, technicians, vendors and management.

Tigerpaw’s service component works with service dispatch, trouble ticketing, billing, knowledge base, and managed services and help desk functionality to support your mobile workforce. Empower your technicians and deliver service in the field.

Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries.

Tim Gray Web Editor