Tigerpaw Total Care Support Program Covers All Bases


Tigerpaw Announces Total Care Support Program

BELLEVUE, Neb., (September 17, 2007) — Tigerpaw Software, Inc., (www.tigerpawsoftware.com), a leading developer of IT business management software, today announced its Total Care™ support program, which applies to all current and future customers. The new Total Care strategy clearly defines and addresses the challenges of implementing an end-to-end business automation solution and provides customers with a clear model for improved software implementation and ongoing education, training, and support.

Total Care™: No Surprises, just a total solution for realizing your ROI.


Total Care is based on providing the customer with choices, not surprises; promoting a complete realization of the benefits of their investment.

“Tigerpaw CRM+ is designed with our customer needs as the focal point. Our reputation stands behind our product, as we strive for 100% customer retention and word-of-mouth referrals,” said Dave Foxall, CEO, Tigerpaw Software, Inc. “With our new Total Care program, we are giving our customers a commitment to support them through long-term, realizable, productive use of their CRM+ investment. Our mission is to guide them through implementation, helping our customers realize the benefits they desired when they became our clients. We take responsibility for helping them get up and running.”

The new Total Care program continues Tigerpaw Software’s legacy of offering a wide variety of support, training, education, and tools to give customers maximum flexibility and gain complete understanding and knowledge of the power behind Tigerpaw CRM+.

“We don’t just develop software solutions; we support them throughout their lifecycle,” continues Dave. “In today’s fast-paced business environment, efficient, expert, and expedient solutions to support issues, product feature know-how, or smooth business process implementation is essential to a company’s success. We strive to create end-to-end solutions to meet our customer’s needs and exceed their expectations. Tigerpaw University is a good example, offering a full range of online training options. Adapted from our instructor led training classes, the online offerings are designed to fully cover the usage, features and functions of Tigerpaw CRM+ software.”

Total Care


Start-Up Assistance


• A Guide Service to assist customers through the implementation process with recommendations for training, education, and support.   • PRIME Program: Product Implementation and Education Program.

A framework for implementing CRM+ by providing the customer with a guide to successful implementation and education on their purchase. Follow the PRIME program with your guide, set goals, agendas, and successfully implement CRM+.   • Discounts on On-Site Implementation Services.


Software Support


• Unlimited 800# support for the customers continued success.

• On-Line Service Order Entry

• Knowledge Base and Unlimited Email Support for questions regarding Tigerpaw CRM+   • User Forums designed to share valuable insight and information among Tigerpaw users   • Service Pack Updates include:

o Program Malfunction Repairs

o Minor Enhancements and Performance Improvements

o Reports Library Updates


Education and Training


• Tigerpaw University

• Discounts on Instructor Led-Training Labs conducted at Tigerpaw headquarters

• Access to topic specific Webinars

• Discounts on Tigerpaw Tutoring Services: Private, one-on-one online sessions


Join Tigerpaw on September 19th, 25th, and October 10th for our live webinar series featuring the Total Care program. Register today by visiting the Tigerpaw website: www.tigerpawsoftware.com

About Tigerpaw Software, Inc.

Tigerpaw Software is a leading developer of integrated customer relationship management (CRM), service automation, and inventory control software, with a reputation for providing cutting-edge, affordable, effective business software solutions for more than 20 years. With more than 14,000 users in 28 countries, Tigerpaw empowers businesses to better manage and automate their marketing, sales, service, and inventory functions. Tigerpaw CRM+ is the recipient of the 2006 and 2007 CRM Excellence Award, the 2005 and 2006 Customer Interaction Solutions Product of the Year Award, and the 2005 Communications Solutions Product of the Year Award.

For more information, contact Tigerpaw at 800.704.9009; by email at info@tigerpawsoftware.com; or visit www.tigerpawsoftware.com

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