Tigerpaw Software, a leading provider of Customer Relationship Management (CRM) solutions for small and mid-size business, announced the release of their newest product, Tigerpaw Business Suite Enterprise 9. This release, built on Microsoft® Sequel Server 2000, represents the future of Tigerpaw Software and includes many feature enhancements that will continue to place Tigerpaw Software at the forefront of the SMB CRM category.

The new feature functionality added to the Business Suite focuses on providing the necessary tools for any business to achieve higher levels of efficiency and profitability within their organization. Enhancements such as opportunity management – sales force automation tools that trigger automatic marketing activities and increased marketing functionality, add even more front-end solutions for the business owner. New service order profiling will help to better manage service calls. Mobility options that include a web interface, mobile devices and increased integration with Microsoft Outlook provide better communication tools for those employees in the field. Increased flexibility with maintenance contract billing and invoicing helps increase cash flow. An improved TAPI and CTI protocol for dial-out and screen pop capabilities provides faster communications throughout the organization.

“We are very excited about this new product. It represents our dedication to providing the best of breed solutions for small and medium sized companies,” said James Foxall, Vice President of Development and Technical Support for Tigerpaw Software.

“The Enterprise Edition once again demonstrates that Tigerpaw Software is a leader in providing cost effective, real world software solutions for the small and mid-size companies,” said Jeffrey Kaldahl, Director of Sales and Marketing.

The Tigerpaw Business Suite is a group of integrated CRM software modules for contact management; sales force automation, customer service tracking, and inventory control.

The Suite is designed to track prospects throughout the sales cycle and all touch-points with customers after the sale. There are four modules in the Business Suite: Pursuit™ for contact management and marketing, Quotes for sales force automation, opportunity management and line item quoting, Service & Repair for customer service, maintenance contract and technician tracking, and Parts for purchasing and inventory control. The Suite includes an advanced scheduling and monitoring system that helps coordinate personnel schedules and notification of workflow assignments.

About Tigerpaw Software


Tigerpaw Software is a leader in Customer Relationship Management solutions, with a reputation for providing big-company solutions for the small and midsize business owner for over 18 years. Tigerpaw’s Business Suite helps businesses plan, execute and evaluate strategies that focus on the quality of personal interactions by helping them acquire and keep more customers through its feature-rich CRM software products. The company is located at 3604 Twin Creek Drive, Suite 109, in Bellevue, NE 68123; tel: 402.592.4544, fax: 402.592.7317.

Jeffrey Kaldahl